Terms and Conditions

1. Acceptance of Terms

By engaging the services of Mvicci AB (“we,” “us,” “our”), the client (“you,” “your”) agrees to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Scope of Service

Mvicci AB provides performance-based lead generation and outbound appointment booking services for agency owners and B2B coaches. The specific scope of work and deliverables will be defined in writing before the start of any engagement.

3. Right to Terminate Engagement

We reserve the right to terminate any client relationship at our sole discretion, at any time, for any reason, including but not limited to:

  • Breach of terms
  • Inappropriate or abusive behavior
  • Non-cooperation or lack of communication
  • Misalignment with company values

In the event of such termination, we shall not be liable for any loss of income, business, opportunities, or reputational damage resulting from our decision to cease service.

4. Service Interruptions

While we make every effort to provide uninterrupted service, Mvicci AB shall not be held liable for any delay, disruption, or failure in performance caused by circumstances beyond our reasonable control. These may include, but are not limited to:

  • Outages or disruptions of third-party platforms or tools (e.g., email providers, LinkedIn, CRM systems, messaging software)
  • Hardware or software failures, power outages, or internet connectivity issues
  • Personal emergencies, illness, or unavailability of key personnel
  • Force majeure events such as natural disasters, war, government actions, pandemics, labor strikes, or civil unrest

In such events, we will communicate openly with the client and make commercially reasonable efforts to restore services as quickly as possible. Such interruptions do not constitute a breach of contract, and no compensation or penalty shall apply as a result.

5. Performance Guarantee

We offer the following performance-based guarantee:

We guarantee to help you scale your agency by delivering high-ticket appointment opportunities tailored to your business needs within 120 days.
If we fail to deliver the agreed-upon performance goals:

  • You will receive a 100% refund of any fees paid during the engagement, and
  • We will continue to work for an additional 3 months, at no extra cost, to achieve the results we committed to.

The performance guarantee described above is strictly conditional upon full client cooperation throughout the engagement.

Specifically, the guarantee will be considered void if the client:

  • Is not providing timely and accurate information needed to execute campaigns
  • Participating in strategy sessions or approvals as required
  • Refuses to implement key strategic recommendations provided by Mvicci AB (e.g., changes to offers, messaging, positioning, or outreach process)
  • Delays or fails to provide required approvals, access, or information in a timely manner
  • Make material changes to the offer, niche, pricing, or sales process during the engagement without prior consultation
  • Does not follow through on agreed responsibilities that directly affect the outcome of the campaigns

Mvicci AB reserves the right to determine whether the client has met the criteria for this guarantee in good faith. Our performance-based model depends on a collaborative relationship. If the client knowingly disregards expert recommendations that are essential to results, Mvicci AB cannot be held accountable for underperformance and the guarantee will not apply.

6. Limitation of Liability

To the maximum extent permitted by law, Mvicci AB shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, revenue, business opportunities, or data.

Our total liability for any claim arising out of or related to the service agreement shall not exceed the amount you have paid to us during the 120-day engagement period.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes, but is not limited to, marketing strategies, client data, and operational tools.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sweden/EU law, without regard to its conflict of law principles.

9. Updates to Terms

Mvicci AB may update these Terms and Conditions from time to time. Continued use of our services constitutes acceptance of any revised terms.